FAQ – BostonIvy Style

Shipping

Where do you ship?
BostonIvy Style ships orders both domestically and internationally through available carriers. You can select your shipping destination during checkout at bostonivystyle.com.

How long does order processing take?
All orders are prepared for shipment once the order is confirmed. Processing times can vary by demand but are kept as efficient as possible.

How can I track my order?
Once your order ships, you will receive a tracking number that can be used to monitor your shipment progress through the respective carrier’s tracking system.

What if my tracking information hasn’t updated?
Tracking information can sometimes lag behind carrier updates. Occasionally it may take time before scans and updates appear in the system.

Can I change my order after placing it?
If you need to modify your order, please contact our customer support team as soon as possible through the returns portal or support request form on bostonivystyle.com.

Can my order be shipped to a different address than my billing address?
Yes, the shipping address can be different from your billing address if entered correctly at checkout.

Can my order be split into multiple shipments?
BostonIvy Style may fulfill items from your order in separate shipments if product availability requires it.

Returns & Exchanges

How can I return or exchange my order?
All returns and exchanges are initiated using the online returns portal available at bostonivystyle.com. From there you can start and track your return request.

What is the return & exchange policy?
We accept returns of unused and unaltered products with original tags attached. BostonIvy Style reviews each return once received and processed according to criteria posted on the returns page.

Can I return a Gift Card?
Gift cards are not eligible for cash returns.

Items, Sizes & Care

How do I determine the right size?
Sizing guides for products like bracelets, belts, and other items are available within each product’s page on bostonivystyle.com.

How do I know when an item will be restocked?
Restocking timelines can vary. If an item is out of stock, check the product page for any available restock information or sign up for notifications.

How should I care for my BostonIvy Style products?
For the best care of your products, follow the general guidelines listed on our product care section. Most items benefit from gentle handling and minimal exposure to moisture or strong chemicals.

Can my product be gift wrapped?
If gift wrapping is offered, you may select that option where available during checkout.

Do you repair damaged products?
BostonIvy Style evaluates repair or replacement requests for items that may have manufacturing defects. Details for submitting a repair request are available in the product care section.

Payment, Gift Cards & Discounts

What forms of payment are accepted?
BostonIvy Style accepts major credit cards and alternative online payment methods as listed at checkout on bostonivystyle.com.

Where can I buy a gift card?
Gift cards can be purchased directly on bostonivystyle.com via the accessories category or gift card page.

Can I have a gift receipt included?
Gift receipt options may be available at checkout if provided for the specific order.

Does BostonIvy Style charge sales tax?
Sales tax collection is determined by the applicable laws for the shipping destination at checkout.

What if I forgot to apply a discount at checkout?
If you’ve missed applying a valid discount code, please contact our support team with your order information for further assistance.

Connect with Us

How do I subscribe to the BostonIvy Style newsletter?
You can sign up for email updates and promotions through the newsletter signup form on bostonivystyle.com.

Does BostonIvy Style have social media pages?
Yes — BostonIvy Style maintains social media presence where you can follow for updates and style content.

Do you offer factory tours or showrooms?
At this time, there are no public factory tours or showrooms available.

Can I meet the founders or staff?
While we appreciate interest from our community, visits with founders or staff are not available as a general offering.

How can I apply to work with BostonIvy Style?
Career and collaboration opportunities are posted on bostonivystyle.com. Interested applicants should review current openings and application details there.

Campus & Community Programs

Are there campus ambassador programs?
BostonIvy Style may offer representative opportunities for students. Eligibility criteria and application details are available on our site when programs are active.

Is there an age requirement?
Specific age requirements apply based on program type and will be listed during the application process.

Charitable Contributions

Does BostonIvy Style provide product donations?
BostonIvy Style reviews product donation requests individually on a case-by-case basis. Submission details are available on bostonivystyle.com.